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A bit about us and what we do

We have almost two decades of experience under our belts solving niche management challenges for a wide variety of different industries. As a result, we’ve established ourselves as a leading contractor management and induction provider.

Our approach to Account Management

We’ve established our reputation by working closely with our clients to understand the very core of what their specific needs and challenges are.

The LinkSafe Difference

You and your business are unique, and so are the risks to everything you have worked hard to build. So, off the shelf online contractor safety management solutions just won’t cut it. You need a solution that is flexible and customised to be efficient and targeted to your particular concerns.

LinkSafe prides itself on creating online safety management systems that are informed by our relationship with our clients. We spend time understanding your business, your risks and the concerns you have to deliver the best possible solution.

Our discovery meetings will uncover specific challenges you face and will create the right set of solutions to manage your contractor risk and governance requirements. Our sales team and safety legal expert will talk to you to help you really understand what you need to have in place to protect you, your business and your contractors.

In addition LinkSafe has the leading Australian contractor safety lawyer on staff to provide advice and ongoing support to our clients. Our legal advisor will design an online system that provides protection for your business and sets the scene for excellence in contractor safety management.

Designing a Tailored Solution

At LinkSafe, we’ve established our reputation by working closely with our clients to understand the very core of what their specific needs and challenges are – not coming in straight away with a list of software packages and a pricing list.

How we work with our clients

Whether your challenge is mitigating risk exposure, automating processes, streamlining your onboarding process and inductions, capturing and recording all visitor information across multiple sites or more, our in-house team will design and build the management solution you require, tailored to how you run your business.

1. Listen to clients

Instead of a salesperson telling you why you need us, we let you do the talking. We conduct a comprehensive conversation to uncover your core needs, management challenges and the goals you are working towards as well as identifying any legal and safety operational concerns you have.

2. Discovery session

In our complimentary 60 minute discovery session, we will gain a clear understanding of your concerns and you will get an up-close look at how the LinkSafe system works to manage those concerns.

3. Personalised solutions

From understanding your exact needs, we will then recommend and discuss the solutions you require and how we can tailor them towards how your business and staff operate.

4. Customised setup

Our in-house software development and legal team will design and create your custom software solution, ensuring that it will integrate with your current systems, incorporate your business’s branding, is user-friendly and much more.You don’t need to worry about spending weeks developing content for your system our legal expert will do it all for you including supplying

  • Legal clauses
  • Prequalification questionnaire
  • Building induction content
  • Collection of credentials
  • Permits to work

5. Training & support

Once your custom solution is created, we provide training to ensure everyone in your business can easily use the system. Our account manager will also stay in touch to make sure everything is working for you.

You will also have access to free webinars, updates of case law and our online blog to stay up to date with best practice contractor safety management, and be able to contact our legal expert for advice.

6. Reviews & maintenance

We pride ourselves on creating long-term partnerships with our clients and will continually review your situation to identify any potential areas for improvement, all while providing regular maintenance to ensure everything is running smoothly and efficiently.

Our legal expert also ensures that the content we supply is regularly updated to reflect changes to legislation, new and emerging risks and changing workplace conditions (Think COVID-19!)

Meet the team

Steve Moon
Director
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Illustration Headshot of David Erczmann
David Erczmann
Chief Executive Officer
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Luke Bremner
General Manager of Operations
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Troy Cox
Head of Development
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Headshot Illustration of Frank Ferrara
Frank Ferrara
Client Relations Director
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Jo Manuell
Personal Assistant to the Director
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Brad Joyner
Client Relations Manager
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Brentyn Stafford
Solutions Specialist
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Daryl Lee
Applications Support Specialist
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Georgia Karvelis
Marketing Coordinator
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Jonathan Pangalos
Customer Service Administrator
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Leisa Jones
Accounts & Customer Service Administrator
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Mac Khera
Test Analyst
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Michael Connory
Chief Security Officer
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Rob Santilli
Senior Application Developer
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Shannon Coulson
Client Relations Manager
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Sophie Barrie
Customer Service Administrator
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Illustration of Sue Bottrell
Sue Bottrell
Lawyer – LinkSafe Legal
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LinkSafe’s culture

Our Process

1. Listen to clients

Instead of a salesman telling you why you need us, we let you do the talking. We conduct a comprehensive conversation to uncover your core needs, management challenges and the goals you are working towards.

2. Discovery session

In our complimentary 60 minute discovery session, you will get an up-close look at how the LinkSafe system works, how it can assist you to meet your compliance obligations and how it has helped our previous clients within your industry.

3. Personalised solutions:

From understanding your exact needs, we will then recommend and discuss the solutions you require and how we can tailor them towards how your business and staff operate.

4. Customised setup

While working with you, our in-house team will design and create your custom software solution, ensuring that it will integrate with your current systems, accurately reflect your business’s branding, is user-friendly and much more.

5. Training & support

Once your custom solution is created, we won’t abandon you as soon as the invoice comes through. We’ll provide the training needed to ensure your staff and required individuals can easily use the system, and provide an account manager who will offer continued support.

6. Reviews & maintenance

We pride ourselves on creating long-term partnerships with our clients rather than seeing them as just another number in our account book. This is why the LinkSafe team will continually review your situation to identify any potential areas for improvement, all while providing regular maintenance to ensure everything is running smoothly and efficiently.

Who we work with

View case studies

Use cases

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  • Use case
Applewood Residential Development Care Case Study

Prior to engaging LinkSafe’s Contractor and Incident Management Systems, paper-based contracts were what Applewood relied on as a means of managing the maintenance of their residential facilities.

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Solutions used
Contractor Management
Our contractor management system – a close and personalised approach for keeping track.
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Credential Management
With our credential management software, you can ensure each individual on-site is licensed to be there.
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Incident & Hazard Reporting
Ensure your staff have access to efficient, modern and online methods of preventing serious accidents from happening.
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  • Use case
Blue Cross Case Study

Established in 1993, BlueCross is a leading private aged care provider in Victoria. It offers services like residential care, in-home support and respite care. BlueCross currently supports more than 2600 residents in their Aged Care residences and over 1000 clients living in their own homes.

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Solutions used
Contractor Management
Our contractor management system – a close and personalised approach for keeping track.
Learn more
Credential Management
With our credential management software, you can ensure each individual on-site is licensed to be there.
Learn more
Induction Management
Our personalised online induction software. Fully designed to automate your induction process.
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  • Use case
City of Geelong Case Study

Gateway to the world-renowned coastline of south-west Victoria via the Great Ocean Road, Geelong is located 75 kilometres south west of Melbourne.

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Solutions used
Contractor Management
Our contractor management system – a close and personalised approach for keeping track.
Learn more
Credential Management
With our credential management software, you can ensure each individual on-site is licensed to be there.
Learn more
Induction Management
Our personalised online induction software. Fully designed to automate your induction process.
Learn more
View all use cases
View all case studies

Common solutions we offer

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Contractor Management
Our contractor management system – a close and personalised approach for keeping track.
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Integrated LinkSafe Forms
LinkSafe Forms
LinkSafes forms; build whatever form you want, to be used wherever you want, even offline.
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Induction Management
Our personalised online induction software. Fully designed to automate your induction process.
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Credential Management
With our credential management software, you can ensure each individual on-site is licensed to be there.
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Vaccine Management
With our credential management software, you can ensure each individual on-site is licensed to be there.
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Site Management
Avoid a compliance nightmare. Instantly check and approve your contractors.
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Visitor Management
Tailor made visitor management software, that is fully designed to automate your visitor sign-in process.
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Incident & Hazard Reporting
Ensure your staff have access to efficient, modern and online methods of preventing serious accidents from happening.
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Legal Expertise
Expert legal advice to give confidence in your prequalification and induction process.
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Illustration of a caution symbol on a white background
Permit to Work
Work permits – a dynamic solution which seamlessly integrates into your system.
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Integration Partners
We have partnered with leading software companies to ensure your data is seamlessly integrated throughout your entire organisation.
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LinkSafe Health
Pre-qualify, assess, and communicate with contractors on behalf of the various health networks that make ‘LinkSafe Health’.
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Illustration of a thermometer on a white background
Nirovision Doorkeeper Pro
Elenium HealthGate is a fever detection scanner – that has TGA approval.
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LinkSafe Concierge
Avoid a compliance nightmare. Instantly check and approve your contractors.
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