Ambulance Victoria Case Study

“LinkSafe is a highly professional organisation committed to delivering quality customer Service. The relationship has been a long standing partnership which arose out of the need to improve our contract management and induction system. After assembling our team and onboarding LinkSafe, they were extremely helpful and accommodating to work with.” – Ambulance Victoria.

Ambulance Victoria, an agency of the Department of Health and Human Services, is the statutory provider of pre-hospital emergency care and ambulance services in the State. It was formed July 1 2008, following the mergers of the Metropolitan Ambulance Service, Rural Ambulance Victoria, and the Alexandra District Ambulance Service. Ambulance Victoria has undergone significant reform since.

THE CHALLENGE

“Our challenge was to define a clear understanding of how to effectively manage our contractors over a diverse portfolio throughout Ambulance Victoria’s network. LinkSafe’s, Contractor Management System allowed us to ensure our contractors were compliant. LinkSafe’s Contractor Management System gave us with the ability to cut through the complexities generated by Safety and Compliance.”

Ambulance Victoria is proud of its vigilance toward the safety of its staff and contractors. LinkSafe has allowed Ambulance Victoria to effectively mitigate risks by ensuring it has created an effective and efficient environment for it to manage its contractors and their compliance status.

THE SOLUTION

A spokesperson for Ambulance Victoria said, “The Solution is a concise and easy-to-use Contractor Management System that has provided staff and contractors with an easy to effective platform. The ease of use of LinkSafe’s Contractor Management System has meant we are able to onboard our contractors effectively and with great efficiency. LinkSafe’s updates are invaluable. They allow us to keep abreast of all regulatory and legislative changes required.”

THE RESULTS

“We now have ease of visibility of our compliance status along with the ability to limit access to contractors who are non-compliant as well as receive and create effective registrations through LinkSafe’s dashboard.”

“LinkSafe is a proactive organisation with an outstanding track record whose values align similarly to Ambulance Victoria’s who are a highly capable organisation.”